Hello to all,
I would like to take the opportunity to take part in this discussion, which is an important subject.
I would like to thank everyone for their trust in Aodyo.
@Paul-Flute, I am sorry that you had to pay for customs to release your package.
We work with DHL for returns and have done so for a long time.
When we send back material after repair, it is specified so that the recipient does not have to pay anything.
Unfortunately, if the customs authorities still decide to charge a fee, and we are not notified, we cannot intervene.
And even less can we decide for them.
We have already had to pay customs ourselves, even though we are the manufacturer.
As far as insurance is concerned, here again it is the carrier who sets the price. We advise you to opt for insurance because unfortunately there have already been cases of lost packages.
For all our shipments of instruments that we have sold or that we are sending back after repair, we take out insurance.
As for the repair time, it is important to know that as long as we do not have the instrument in our hands and in a position to identify a problem, if it is not systematic, it is difficult to decide on the solution to be applied.
Hence the importance of the descriptions made.
Finally, there is always a shortage of electronic components and we are the first victims because this generates delays in production and repair.
However, we do our best to repair and return the product as quickly as possible.
Thanks again to all of you for your trust.
We remain available for you at email@example.com if you have any other questions.