Thank you for your message.
I have questions to ask you, in order to find a solution.
What is the serial number of your Phi?
Is the version of the editor you are opening the version that came with the last update?
Each update comes with its own version of the editor. Everything is contained in the folder you downloaded for that update.
If you try to use an older version of the editor, this may explain why it doesn't work.
To follow up this conversation, I would invite you to email us at email@example.com.
We will be able to answer you more quickly.
Thank you very much.