@Clint Haha!

Hello to all,

I would like to take the opportunity to take part in this discussion, which is an important subject.

I would like to thank everyone for their trust in Aodyo.

@Paul-Flute, I am sorry that you had to pay for customs to release your package.
We work with DHL for returns and have done so for a long time.
When we send back material after repair, it is specified so that the recipient does not have to pay anything.
Unfortunately, if the customs authorities still decide to charge a fee, and we are not notified, we cannot intervene.
And even less can we decide for them.
We have already had to pay customs ourselves, even though we are the manufacturer.

As far as insurance is concerned, here again it is the carrier who sets the price. We advise you to opt for insurance because unfortunately there have already been cases of lost packages.

For all our shipments of instruments that we have sold or that we are sending back after repair, we take out insurance.

As for the repair time, it is important to know that as long as we do not have the instrument in our hands and in a position to identify a problem, if it is not systematic, it is difficult to decide on the solution to be applied.
Hence the importance of the descriptions made.

Finally, there is always a shortage of electronic components and we are the first victims because this generates delays in production and repair.
However, we do our best to repair and return the product as quickly as possible.

Thanks again to all of you for your trust.
We remain available for you at support@aodyo.com if you have any other questions.

Best regards.

Matthias.

@Laurent_AODYO Merci Laurent pour cette réponse claire et compréhensible...

@bibenu Thanks a lot, I'm going to try tomorrow...let's hope..Thans , it's very kind. Warm hello from Parma.

@reidid789
They probably have a backup somewhere with the best entries from Asia.

@Clint We will continue this discussion by email to find a solution together.
I sent you an email a few minutes ago.

@Clint Hi Clint,

Aodyo tells me to send back the Bagheera to change the battery. But I hat to wait about 3 months to get my "normal" sylphyo back. So I hesitate to send my bagheera to Aodyo. I can live without a fully functional battery.

@thecoastguard you are not alone. I have the same problem. I got some help and a beta OS via email but not quite solved. So I’ve left my Anyma Phi powered on for months. Have you fixed yours?

very helpful thanks

I support this feature request.

But I expect a problem with Compass. How do we tell it the direction we want to play?
We would need some sort of Center, Reset, Set Direction, however you name it.

Otherwise we could only play on stages that face north :-)

@shannon Yes, an all white battery symbol means fully charged.

Now I got the bottom of the fault!
The battery indicator AND the way of recharching it : after more or less 48h of recharching without any sign of the Sylphyo functioning, it finally started with full charge on the indicator!
Moral : don't trust it!

Have you tried a full reset on the Sylphyo?

I would suggest, before doing so, writing down each and every setting you have. We currently have to restore those settings by hand since there is no SYSEX save / restore capability.

You might consider a document that shows which settings differ from the defaults so that you only have to set those settings which change from the Reset / Default values.

@bibenu

Thanks - the visuals are a huge help in seeing how useful these cables could be.

Have ordered them all now.

@bibenu said in Bug with editor import ?:

Well, the messages on the screen certainly suggest that's happening,

Sorry, I left it a bit unclear. Though the messages suggest the patch is being saved, it is not being saved. if you go to another patch, and come back, all you get is an initialised patch (sine wave). The only thing that has been saved is the name of the imported patch, everything else is gone.

We had a similar issue pop up a week ago with the latest macOS security updates.
I'll send you a mail from our customer support with instructions on how to solve this.

@mickglossop said in AnimaPhi Editor Import Patches / Bank doesn't work:

• When importing a patch, it seems necessary to manually select a new empty patch slot,. Otherwise the current slot will be overwritten. Please make the import command automatically load into a new empty slot.

Good point. Import Patch has now been added to the context menu for each patch slot, so you can say where to put it. That works for me, but maybe it should now also be taken off the File menu, so you have to specify where you want it to go.

I received a replacement anyma phi, earlier, from or via Juno. This one seems to be working fine. Thanks.

The last public version (v0.8.107) offers a set of MIDI routing options (in the Routing submenu of the MIDI section), including DIN Thru.

When this option is enabled, everything on the DIN MIDI input port will be copied as-is to the DIN MIDI output port, with the lowest latency possible.
However, as this could result in MIDI messages being interleaved if several things merge onto the DIN MIDI output, the v1.0 beta offers an additional Safe merge option that ensures all MIDI messages are output without any possible garbling/interleaving.

Thanks for sharing your settings. As soon as we get a copy of the SWAM v3 instruments, we'll release a new guide.

I am wondering if anyone has looked into the suggestion of @vincent (earlier in this thread) that

it was not moisture as such, the problem, but salt one.

I have had one situation where I started getting erratic notes. I swabbed down my fingers and all the finger pads on the Sylphyo with a slightly damp cloth. It worked immediately and completely to resolve the erratic behavior. However, since it was only a single test, I have not reported it before.

In other cases of erratic notes - they only happen when I first turn on the Sylphyo and I usually just "wiggle my fingers" for maybe 5-10 seconds and the erratic notes disappear and never return during play.

Would love to hear if other have experimented with this ... as @vincent points out, erratic notes could be a real show-stopper ...

@laurent_aodyo said in Low volume on Sylphyo link headphone jack:

Phones output rather than in the LineOut output

So the LineOut output seems to operate around -19 to -14 dBV (see this Related Post).

Could anyone say what the levels are on the Phone port?

Thanks @peter-ostry ... good to know it's on my end ... it's driving me crazzzy ...

@support_aodyo Can you provide the impedances on the input and output audio channels?

@peter-ostry said in Spam - junk on the forum:

set new users to moderated or whatever the forum software supports.

Or require manual approval for every new person to join, if possible. That has to be less work than manually dealing with all the spam.

Yeah, these are good solutions too. Many times during design I've pondered whether to do solution 2, but I wouldn't because it is sort of complicated to pull off right… but now that we're seeing that mitigating the downsides of the simplest way (sequential evaluation) could be complicated too, maybe it's worth a shot after all.
I'll think about it. Don't hesitate to shoot ideas, I won't hesitate to steal them :).

edit: Evaluating mappings in the reverse order could maybe also work with minimal effort. For modulators, an evaluation in the correct order is better, but there will be cases where you want to add something in the middle of a series of transformations, and the problem will show up again.

@bengersfood I have just seen a message from August which lists the MPK3 as one of rather a large list of small keyboards that don't work. That is a shame. I hope it can be improved

@peter-ostry The functionality of the latest Roland Aerophone AE-30 with its editor seems very impressive... But then it is 3 times the price of the Sylphyo...

merci beaucoup pour le renseignement

@jay-ayliff There are two ways to play the middle C in the recorder mode (assuming you are in base key of C), first with the index finger of the left hand (OxooOooo_), and second with the middle finger of left hand and the octave thumb (XxooOooo_). If your thumb is incorrectly pressing the octave key you might be accidentally playing a C instead of a B?

@dr-vibes1D5921D66-0B5A-43EB-8B1B-A63EAF8973AB.jpeg

@support_aodyo Yes, you are right. I am going to return it.

Can you adjust the buffer size in Live? If so, try reducing it.

@marko did you get your Anyma directly from us or through one of our reseller ?

Feel free to sent us an e-mail to support@aodyo.com and we will check what would be possible to solve your power supply type issue.

@bibenu said in Anyma Phi - shift to the alternative version of the matrix:

There is, but it's not terribly interesting. Two threads.

That's good to know. Thanks :)

@peter-ostry That wonderfully clears things up ... thank you for the info!

@dr-vibes1 You can use the empty patch currently #35 which allows you to send midi data without sending any audio.

@milododds I am now getting decent volume both through the headphones and speaker. I wish I knew exactly what I did to fix that particular sub-issue but it's now sounding amazing. I am now learning how every control within the Matrix effects the sound. So far "Tuning" is my favorite. I still have much to learn but I don't feel lost or frustrated any longer. I hope that my post helps anyone who might be trying to use a non-compatible keyboard. Case closed.

@bibenu
Thanks, got it!