Anyma Phi frozen at start issue

ToFF

Hallo to all from Aodyo team,
After three days of using the Anyma Phi, there was a issue. At the start the booting seqvention stop on "loading bank...".
I try update, but after copy of 45% volume of anymaphi-v0.8.80.ayo file, process also froze.
Do you have any suggestions on how to put it into operation?

Support_AODYO

@toff Hello! When updating, make sure your Anyma Phi is plugged in directly to your computer (And not through a dongle or an adapter)

ToFF

@support_aodyo
I used original cable which was in box with Anyma Phi for connection. Anyma Phi is directly plugged to PC. I used for supply the original power source with short cable.

The first issue were and stil is that Anyma Phi after start write "loading bank..." and it's all... nothing next step.

I tried update:
Power on whith holding Shift buton -> the connection between PC and Anyma Phi is establieshed, the removable disk named ANYMAPHI is visible. But after copy of 45% volume of anymaphi-v0.8.80.ayo file to ANYMAPHI, process also froze.

The next steps which I tried:
Power on whith holding button Animate - also frozen on "loading bank..."
Power on whith holding button Global - again frozen on "loading bank..."

Please, do you still have any options for recovery before I send Anyma Phi back for a complaint?

join

For issues like this, it's best that you send a mail to support@aodyo.com.

You will need to try again with updating until it succeeds.

On some operating systems, it's normal that the copy freezes for about a minute, but it completes eventually, and only then should you eject the ANYMAPHI disk. Ejecting the disk is also very important, as some operating systems wait until ejection to actually write the information on the disk.
Anyway, you can get information about what's really going on on the display of your Anyma Phi, which will show progress bars as well.

If you still don't manage to update, please try with another mini-USB cable, and with another computer or operating system, and please report back to us at support@aodyo.com what you tried and what worked and didn't, with details for your computer and operating system.

ToFF

@join
I send a mail to support@aodyo.com and I'm wating for reply.

Fault is not i my PC or cables, becouse in first day I maked update procedure succsefly and Anyma Phi was setting up through manager from PC whithout problems in next days.