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    Support_AODYO

    @Support_AODYO

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    Best posts made by Support_AODYO

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    Latest posts made by Support_AODYO

    • RE: Octave issues

      @badblocks Hello! As I wrote in my email to you, I've been testing this on ewi fingering mode for a few hours and have not been able to replicate this issue. Maybe a bit more practice would solve it?
      Otherwise, let me know if the issue persists and we can see some other solutions. Could you tell me what software version you are on and what settings your Sylphyo is set to ? It would be easier if you tried it on the default settings (you can reset the Sylphyo in the menu) so that we can be sure to test in the same conditions.

      Best,

      posted in Support
      Support_AODYO
      Support_AODYO
    • RE: Pairing with Link in v.1.4.7?

      @Hamcat said in Pairing with Link in v.1.4.7?:

      I've tried all the solutions listed in the 2 threads about the same issue and nothing helps...

      So far one of the solutions is to install the 1.4.8 beta update which I can send you in a message. Some users have also had success with installing the update several times until the pairing functions again. Let me know if you have any luck.

      posted in Support
      Support_AODYO
      Support_AODYO
    • RE: Blocking the Bell Port

      @badblocks Are you still having this issue? Have you tried resetting or reinstalling the latest update?

      posted in Sylphyo General
      Support_AODYO
      Support_AODYO
    • RE: Sylphyo Font Folio

      Wow! Great work @Clint . Thanks for taking the time to do this. For everyone, please keep in mind the native american flute fingerings referenced are currently in beta and will likely be released with the next update. We also have some new flute fingerings (extended range) as well as a new sax fingering mode which will likely come out at the same time.

      posted in Sylphyo General
      Support_AODYO
      Support_AODYO
    • RE: Charging Indicator

      @reidid789 Pour le moment nous n'avons pas prévu d'avoir un indicateur de charge autre que celui qui est présent en allumant l'instrument en le chargeant.

      For the moment we have not planned to offer a charging indicator other than the one present when turning on the instrument while charging it.

      posted in Sylphyo General
      Support_AODYO
      Support_AODYO
    • RE: Blocking the Bell Port

      @badblocks Don't block the entire hole since it creates backpressure and traps humidity! This might be why you were experiencing these issues.

      posted in Sylphyo General
      Support_AODYO
      Support_AODYO
    • RE: Letting users create sounds (access to sound transfer app)?

      @palsyl No news yet, but we are still working on it and will be sure to send out an update as soon as we can say everything with certainty!

      posted in Sylphyo General
      Support_AODYO
      Support_AODYO
    • RE: Charging Indicator

      @Clint Good catch Clint ! Yes it does indeed have a little charging indicator when turned on and charging.

      posted in Sylphyo General
      Support_AODYO
      Support_AODYO
    • RE: Link USB Interaction

      @Clint The Link should only be drawing about 130mA. If you use the USB host port as well, the consumption of the hosted device gets added on.

      posted in Support
      Support_AODYO
      Support_AODYO
    • RE: Link USB Interaction

      @Clint Your current configuration is correct Clint! I think the issue mentioned above came from your computer's power management of the (I am guessing?) PCIe extension card's USB 2.0. USB A to USB A would indeed not work.

      posted in Support
      Support_AODYO
      Support_AODYO