Hello Marcus,

Thank you for your message.
I have questions to ask you, in order to find a solution.
What is the serial number of your Phi?
Is the version of the editor you are opening the version that came with the last update?

Each update comes with its own version of the editor. Everything is contained in the folder you downloaded for that update.
If you try to use an older version of the editor, this may explain why it doesn't work.
To follow up this conversation, I would invite you to email us at support@aodyo.com.
We will be able to answer you more quickly.

Thank you very much.

Best regards.

Matthias.

Hello to all,

I would like to take the opportunity to take part in this discussion, which is an important subject.

I would like to thank everyone for their trust in Aodyo.

@Paul-Flute, I am sorry that you had to pay for customs to release your package.
We work with DHL for returns and have done so for a long time.
When we send back material after repair, it is specified so that the recipient does not have to pay anything.
Unfortunately, if the customs authorities still decide to charge a fee, and we are not notified, we cannot intervene.
And even less can we decide for them.
We have already had to pay customs ourselves, even though we are the manufacturer.

As far as insurance is concerned, here again it is the carrier who sets the price. We advise you to opt for insurance because unfortunately there have already been cases of lost packages.

For all our shipments of instruments that we have sold or that we are sending back after repair, we take out insurance.

As for the repair time, it is important to know that as long as we do not have the instrument in our hands and in a position to identify a problem, if it is not systematic, it is difficult to decide on the solution to be applied.
Hence the importance of the descriptions made.

Finally, there is always a shortage of electronic components and we are the first victims because this generates delays in production and repair.
However, we do our best to repair and return the product as quickly as possible.

Thanks again to all of you for your trust.
We remain available for you at support@aodyo.com if you have any other questions.

Best regards.

Matthias.

@Clint We will continue this discussion by email to find a solution together.
I sent you an email a few minutes ago.

@milododds
Hello Milo,

Sorry for the delay of this reply but since this is more of a technical question, it is best to write to us at this address:
support@aodyo.com

I just sent you an e-mail.

Best regards.

Matthias.

Ciao,

Grazie per il messaggio.

Si, e possibile suonare con il carica batteria collegato.

Saluti.

Dear Friedus,

First of all, thank you for your comments about the sounds.
We are delighted that you like them.
We also understand that you would like to have other sounds like the saxophone or the trumpet.
The sounds of Sylphyo are creations, not sample.
Saxophone or trumpet sound are probably the most difficult to achieve.

About the contest, unfortunately, we did not receive enough videos for the contest.
Many of the users explained to us that they did not dare to participate.
We will soon organise other contests on social networks.
Sorry for the delay our answer about it.

Best regards.

Matthias.

Bonjour,

Concernant le doigté, parmi les nombreuses possibilités, il existe un doigté whistle et un autre "celtique" que j'utilise personnellement.
Je joue de la cornemuse flamande et ai pratiqué la bombarde il y a quelques temps.
Je peux vous dire que ces doigtés conviennent parfaitement.

Parmi les sons déjà intégrés et qui vous intéresseront, j'en suis certain, vous trouverez un son de flûte très proche de la flûte de pan, ainsi qu'un son inspiré de la clarinette.
Dans quelques jours, nous ajouterons deux nouveaux sons de type celtique, avec notamment une cornemuse.

J'espère que cela répondra à vos interrogations.

Je reste à votre disposition, si vous avez d'autres questions.

À bientôt.

Je vous en prie.

Merci pour cette précision.
Malheureusement nous n'avons pas encore de magasin proposant le Sylphyo à ce jour dans le Finistère.
Même si cela viendra.
Il y a cependant le Conservatoire de Brest qui en est équipé.
Je ne sais pas si c'est proche de chez vous et si vous y connaissez quelqu'un mais cela pourrait être une idée.
Autre idée, êtes vous inscrit sur Facebook et abonné à la page Sylphyo exchange?
Il y a certainement parmi les membres inscrits des musiciens vivant dans le Finistère qui en possèdent un et dont vous pourriez aussi vous rapprocher.
Je reste à votre disposition si vous avez d'autres questions.

Bonjour Bretol,
J'aurais besoin de savoir dans quelle région/département vous vous trouvez.
Cela me permettra de vous indiquer si possible un magasin à proximité qui le propose.
Merci à vous.