Not Saving my Changed Settings after power Down-Up (SOLVED BY FACTORY RESET)

Clint

Not sure what could make this happen ... but ...

Any changes I make to settings on my Sylphyo are lost if I power the Sylphyo down and up with the power switch near the foot of the instrument.

Any advice??

Support_AODYO

Hi Clint,

Sorry to hear that. Which version are you on?
Is it all changes that are lost or just the latest changes you make ?

Clint

@support_aodyo It is only changes that I make. My setup as it existed before this issue began happing have not been affected.

The affected setup changes include Quick Changes made to the three parameters (Base pitch, Sound, and primary MIDI channel) as well as any changes made using the full menu.

My Sylphyo currently has firmware v1.4.8b4. I have the installer for v1.4.8b10, but hesitate to run it because whatever issue is causing the loss of settings might cause havoc during a firmware upgrade.

Have you heard of this happing before?

Support_AODYO

@clint No I haven't seen this before. It might have something to do with the beta. Can you load 1.4.8b10 and let me know if that corrects the issue?

Thanks,

Clint

@support_aodyo Updating the Sylphyo to the v1.4.8b10 firmware seems to have no effect (although I do see a little "BC" symbol with a wave over it in the lower right of the display, with something that looks like a speaker to the right). I have not updated the firmware on the Link.

BTW this v1.4.8b10 does not have my Native flute fingering updates - the 6 additional fingerings from 25Feb21 ...

Support_AODYO

@clint Okay so what you can try is, with whatever version you prefer (I guess 1.4.8b4 since it has your fingerings) you can do a factory reset and let me know if that changes anything.

For your fingerings, we will be adding them to the release version of 1.4.8, they just are not present in that build of the beta, so don't worry!

Clint

@support_aodyo The Factor Reset worked!! I can now store settings and they persist through a power cycle.

Thankfully, I wrote down the myriad settings I have adjusted ...

Thank you SO MUCH for your help!!