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    Sylphyo screen is blank, everything else works

    Sylphyo General
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    • W
      wwoodard8 last edited by

      I am having trouble with the Sylphyo screen.
      I just purchased a Sylphyo and it was working fine. At one point, I turned it on and the screen froze. I would touch the Aodyo button and nothing would change on the screen. Now the screen does not come on at all.
      However, it connects to the Link, and sends MIDI out in response to breath. In other words, everything is working except the screen.
      Do you believe this unit is defective? I am recharging now in case it is a battery issue.
      Thanks for any replies!

      W 1 Reply Last reply Reply Quote
      • W
        wwoodard8 @wwoodard8 last edited by

        @wwoodard8 Just checked and the unit with the blank screen attaches to Sylphyo bench and all the sensors seem to be working. Also the sounds come out fine. I am also able to blindly follow the steps to change a sound (hold Aodyo key, touch middle button, swipe on lower area) to get the sounds to change.
        Would you agree all this seems to point to a defective unit that should be returned?

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        • reidid789
          reidid789 last edited by

          If what you decide would happen to me is a return to the store or at Aodyo

          W 1 Reply Last reply Reply Quote
          • W
            wwoodard8 @reidid789 last edited by

            @reidid789 I was pursuing that option, but then saw this post:
            https://community.aodyo.com/topic/1429/sylphyo-problem-of-battery

            This is exactly what is happening to me. So let's see if recharging for 48 hours will fix the problem...

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            • reidid789
              reidid789 last edited by

              Give us the result after these 48 hours!

              W 1 Reply Last reply Reply Quote
              • W
                wwoodard8 @reidid789 last edited by wwoodard8

                @reidid789 Well, after 48 hours charging, screen is still dead. Will try again with a different charger. After that it is going back to store.

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                • reidid789
                  reidid789 last edited by

                  Most Sylphyo (including mine) do not have a battery problem!
                  I will not wait to send him back to the store.

                  W 1 Reply Last reply Reply Quote
                  • W
                    wwoodard8 @reidid789 last edited by

                    @reidid789 I think you're right. I've done everything humanly possible...

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